Return & Refund Policy

Returns & Refunds Policy

Your satisfaction is our priority. If a product doesn't fully meet your expectations, here's exactly how to send it back — free of charge.

✓ Free returns ✓ 14-day window ✓ US-based support

1. Return Window (14 Days)

You have 14 calendar days from the date of delivery to request a return, for any reason.

2. Conditions for Return

  • The item must be new, unused, and in its original condition. Tools that show clear signs of jobsite use cannot be accepted.
  • The item must be returned in its original packaging, with all accessories, manuals, and tags included.
  • You must contact our customer service team before shipping the item back.

3. How to Return an Item

  1. Contact us. Email Contact@aeria-home.com with your order number and the item(s) you'd like to return.
  2. Get approval. Our team will respond within 24–48 business hours with your prepaid return label, return instructions, and the correct return address for your item.
    Please note: our returns are processed through a third-party fulfillment center (Red Stag Fulfillment). Do not ship any item back to this or any address without first receiving confirmation and instructions from our customer service team — packages sent without prior approval may be delayed, refused, or unable to be matched to your order.
  3. Pack your item. Carefully repackage the product in its original box, well protected for transit.
  4. Ship it. Drop off your package using the prepaid label and a trackable shipping method. We are not responsible for packages lost in transit during a return.

4. Return Shipping Costs

Shipping and returns are both free. We do not charge for return shipping, regardless of the reason for the return. You'll receive a prepaid return label along with your return instructions once your request is approved.

5. Refunds

Once we receive and inspect your returned item, we'll send a confirmation email.

  • If approved: your refund will be issued to your original payment method within 5–10 business days.
  • Late or missing refunds: check your bank account again, then contact your card issuer — processing times vary by bank. If you still haven't received it, contact us.

6. Defective or Damaged Items

We take great care in preparing your order. If an item arrives defective, damaged in transit, or incorrect, contact us within 48 hours of delivery at Contact@aeria-home.com with photos of the product and packaging. We'll arrange a prepaid return and offer a replacement or full refund.

7. Contact Us

📧 Email: Contact@aeria-home.com
📞 Phone: (302) 469-4613 (Monday–Friday, 9 AM–6 PM EST)

Returns fulfillment center address (for authorized returns only — approval required, see Section 3)
2160 Lakeside Centre Way, Suite 200
Knoxville, TN 37922
c/o Red Stag Fulfillment, our third-party logistics partner